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HIV Case Management Program: KHCPP Voucher Policy

The Kentucky HIV/AIDS Care Coordinator program requires alternative resources to be sought out by clients before requesting vouchers from care coordinators. This is known as the payor of last resort.  KHCCP states that if there is a community resource available for the assistance you request, you must utilize that resource first.

  1. Blank checkVoucher assistance may take a minimum of 48 hours to process from the time requested.
  2. Assistance vouchers must be spent within 30 days of the request.
  3. No future assistance with vouchers will be given until all receipts are turned into the care coordinator within 30 days of receiving the voucher/s and a determination is made that the voucher was used correctly.
  4. Assistance vouchers vary from region to region and must be spent for the purpose/intent of the voucher as designated by theCare Coordinator. Examples include hygiene, food, gas, over-the-counter medications, and/or cleaning supplies.
  5. If you are unsure of any item that you wish to purchase with your voucher/s, please call your care coordinator for assistance.
  6. If assistance vouchers are not turned into the care coordinator within 30 days of receiving the voucher/s and/or the voucher/s was spent incorrectly, the following will occur:
    1. First occurrence:  Three month probation period in which the client will not receive assistance vouchers. Your care coordinator will provide you with a list of community resources available to you in your specific area.
    2. Second occurrence: Three month probation period in which the client will not receive assistance vouchers. Your care coordinator will provide you with a list of community resources available to you in your specific area.
    3. Third occurrence: 12 month probation period in which the client will not receive assistance vouchers. Your Care Coordinator will provide you with a list of community resources available to you in your specific area.
    4. Fourth occurrence: Indefinite suspension in which the client will not receive assistance vouchers. At this point, client will not be eligible to receive any assistance vouchers in the future. Your care coordinator will, again, provide you with a list of community resources available to you in your specific area.

The KHCCP region is NOT responsible for lost or stolen vouchers and/or receipts. All receipts must be legible upon return to the case manager.

HIV/AIDS case management>Current clients page